Refund Policy
Lifetime Craftsmanship Warranty
All of our leather goods are backed by a lifetime limited craftsmanship warranty. This covers defects in craftsmanship that affect the normal use of your product.
That said, we are not responsible for damage caused by fire, tearing, exposure to water, being run over, crushed, or otherwise mistreated. Alterations or modifications made by anyone outside of Rawhide City Leather will void the warranty.
We use the highest quality hardware available, but we do not cover cosmetic wear, scratches, or plating loss over time. Brass hardware is made from solid brass, a soft metal that naturally wears down with use—that’s just the nature of the material.
In some cases, we may offer repairs for items not covered under warranty at low or no cost. Please contact us before sending anything back. All warranty returns must include a valid RMA (Return Merchandise Authorization) form, or the package will be returned to sender.
Return Policy
Returns for in-stock, non-customized products follow the same rules as exchanges:
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Must be requested within 14 calendar days of delivery
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Items must be in brand-new condition
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An RMA form is required before shipping the item back
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Items returned without an RMA will be sent back to the customer
Custom items are not eligible for return.
If you made a spelling error during the order process, we can remake the item at your expense. If we made the mistake, we will correct it at no cost. Special characters such as hyphens or dashes are not considered errors, as they are not supported by our system and are clearly noted during ordering.
Restocking fees for returns may apply but will not exceed $10 per item.
Exchanges
We accept exchanges on in-stock, non-customized items within 14 calendar days of delivery.
To qualify:
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Items must be in new, unused condition.
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You must contact customer service first to get an RMA form.
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Items without an RMA will be returned to the sender.
The customer is responsible for all return shipping. Exchanges may incur a restocking fee of up to $10 per item. Any shipping fees to return the exchanged item will also be billed to the customer.